Contact Susan on: 07903 311312 or 01985 811018 EMAIL: email@example.com .
TERMS AND CONDITIONS Information - Please ensure you provide a full address for your venue, including post code, contact phone number and the most important, accurate access times. Please ask wherever possible early access times to enable us to have a wide ranging access time to fit with our schedule that day. It is not our responsibility to check venue addresses and access times. If we are unable to gain access or find an address due to inaccurate details this may result in cancellation of your order. We usually have various functions to attend in any one day with a closely timed diary slot for your event. If we are unable to gain access or are unable to find a venue due to inaccurate or incomplete details, this may result in the diary slot for your function being cancelled and no refund due to you for any sums paid. Please remember we may not be local to your area and may not be used to any local terminology for addresses so please always state the full accurate venue address. Please do read over this carefully it is your responsibility to ensure all details are correct. Please let us know if there are any inaccuracies. Deposit - A £50 non-refundable deposit, agreed at the time of booking, is required at the time of booking. This ensures that we can book the date of your function and protect you against any future price increases. In cases of cancellation the £50 non-refundable deposit will be offset against any sums refunded to you. In the cases of cancellation due to error on your part no sums will fall to be refunded to you. Your final balance is payable 2 weeks before your event. Please ensure all funds are paid prior to your event. We unfortunately cannot decorate any venue unless any monies owed are are paid in full. If you are unsure of your exact order, we are always happy to take a deposit and thereafter, you can confirm to us nearer the date of your function what décor you require for your event. This enables us to book a diary slot for you for that day without your concrete order for that event. We can provide an estimated amount due to you where you do not have final table numbers and we will be happy to adjust any invoice accordingly if table numbers change.Any changes to your (“the customer”) order should be intimated to us two weeks prior to your event. We are always happy to accommodate changes to orders and will have extra stocks of balloons on the day of your function so can accommodate increases to orders, in the event that your venue may require extra decoration, as agreed by yourself. Cancellations – All deposits are non-refundable. Balances are payable 2 weeks before your party. If any event is cancelled 2 weeks before it is due to take place all funds are due to be payable and no refunds will be due.
Health & Safety - At no time should helium be inhaled it is an asphyxiant. Balloon kingdom accepts no responsibility for any guests, party members, the customer, hotel or venue staff who may inhale helium and who may experience breathing difficulties through the inhalation of helium or any other effects. The balloon décor will be positioned in such a manner as to cause the least amount of disruption and in the best possible area for health and safety reasons. Balloon kingdom accepts no responsibility for any accidents caused by the customer, guests, party members, hotel or venue staff or members of the public at your function moving, hitting or interfering with the balloon décor.
Balloon kingdom sometimes use water weights to weigh down our columns, balloon centerpieces and other weights. The weights are secure and will only burst if the decor is moved, hit or interfered with. Please ensure that if ordering this type of decor that no-one tamper, hit or interfere with these balloons and, under no circumstances should columns be moved. Please ensure all guests and your venue are aware that the function area should be left clear whilst we set up our balloon decoration to ensure we have a clear working area. At no time should any guests, party members, hotel or venue staff interfere or touch any of our equipment or helium canisters. Keeping our working area clear helps avoid any accidents when dealing with heavy helium canisters or, working with invisible thread and we accept no responsibility for any accidents caused by the customer, guests, party members, hotel or venue staff. The whole function room should be kept closed to guests and party members in particular whilst we work. Whilst we appreciate hotel or venue staff will require access to re-stock bars etc. we do ask that they do not interfere where possible with our working area and stay clear of this area.
Please help protect the environment. After your event has finished please ensure that you, the customer, guests, party members, hotel or venue staff do not release any balloons outside and dispose of these in an appropriate manner. Balloons from balloon decorations and displays are not suitable for outdoor release. They may have ribbon or other decoration supplies attached to them. Foil balloons in particular can cause damage to electricity lines if they come into contact with these.
Information- Both heat and cold affect the float lifespan of a balloon. We accept no responsibility for balloons which are affected by either heating or air conditioning within venues, or where doors are left open to let in cold air. We will always endeavor to place balloons in a position where they will not be affected but in cases where this is impossible it is your responsibility to check your venue for this to see if your decorations will be affected. By ordering with us you accept these terms. Balloon kingdom accepts no responsibility for any decorations which may burst or deflate due to being moved or interfered with by the customer, guests, party members, hotel or venue staff or anyone entering your party after we have completed set up and left the venue.
Things to look out for- When booking balloon décor please pay particular attention to venue ceiling heights, positioning of air conditioning vents, wall lights where floating gumballs may be affected and room access. We will be happy to hear from you with any points or areas of concern.
Your balloon décor will be set up at least ½ hour before the party or function is due to start, however, in cases of force majeure we accept no responsibility for matters or events outwith our control. In cases of force majeure a full refund will be given, however, we accept no liability for any affect the lack of decoration may have on an event. We reserve the right to change or move decorations where the venue ceiling height or other matters within the venue pose restrictions. There will be no refund given where we are forced to change decorations to compensate for inadequate space or ceiling height.We reserve the right to change the colour of balloons or designs where appropriate within decorations, for any reason. We will always keep within your colour theme and this shouldn’t affect your overall display.
Framework, base plates, balloon nets & exploding balloons- Where we require to use framework with balloon décor we will advise you. There is a deposit payable of £30 per base unit for example for columns and frame work for heart frames. This is payable via a valid visa or debit card number being kept on record. In the event that framework is not returned or returned damaged or faulty a charge of £30 per base unit or framework will be charged to your visa card. If the payment does not go through your visa card we will obtain payment via another method. Please ensure you advise your hotel that frames are to be collected if applicable.Should base units or framework require to be returned to us we will state this on at time of booking Where venues are local we will simply pick framework and base units up from venues with prior arrangement. Where the venue is outside Hillingdon and surrounding areas, it is your responsibility to return the framework or base units to us in good working order in the same condition as they were left at your venue. If you cannot return frameworks easily, we can charge a further delivery/set up charge to pick these up. Please state clearly your preference when ordering balloons.
The exploding contains confetti and mini balloons we accept no responsibility if your venue does not clear this up during your function and anyone falls or slips on the confetti or balloons. Please note the wand for the exploding balloon is very sharp and not suitable for children. When ordering exploding balloons please check with your venue that they allow these. To secure the exploding balloon we require to use either an existing hook which may be in the ceiling already for previous decoration Exploding balloons come with a wand which has a very sharp end. The wand should be used for the purpose only of exploding the balloon and is not suitable for children to use. After exploding the balloon please dispose of this in a suitable manner. Balloon kingdom accepts no responsibility for the wand being used for any other reason than exploding the balloon.
Thank you for booking with balloon kingdom hope you have a fantastic party
A deposit of £50 is required to secure the date and time of your event. We will continue to accept other bookings until a deposit is received.
Please note that if you choose to cancel your event, we cannot return your deposit as We would have turned away other clients on your date .
BALLOON KINGDOM cannot be held liable for any damage caused once the decoration/delivery is completed.
A deposit of £50 is required for all our hire items. This is fully refundable once items have been returned undamaged and no items missing.
Any hired items that have been damaged or lost will result in the “refundable deposit” being deducted for the items. This will be per item lost or damaged. You will be given a list of each item hired, and their value. The remaining amount will be refunded to you by the payment method received.
Final balance of the invoice must be paid 14 days prior to the event date.
For last minute bookings (i.e. within 4 weeks before your function) full payment is required at the time of booking. We cannot guarantee exact materials for last minute bookings, although if we are unable to obtain your exact materials we will provide a suitable alternative.
Upon receipt of receiving your invoice you have understood and agreed to the terms & conditions.
Our preferred method of payment is via Direct Bank Transfer. However, if you wish you can also pay by cheque, Paypal or card.
Balloon decoration is purely for decorative purposes only, and Balloon Kingdom are not liable for any misuse of balloons.
Balloons can be a choking hazard to young children and animals, if any balloons get damaged or broken, please discard straight away.
SAFTEY WARNING It is possible to choke or be suffocated by an un-inflated balloon or piece of burst balloon or ribbon attached to balloons, please keep them away from children under eight and animals. INHAILING HELIUM IS DANGEROUS AND CAN RESULT IN ASPHYXIATION. Children under the age of eight (8) years with balloons should be supervised at all times. Remember: • Always use a hand pump [or similar] to inflate balloons • • Adults should inflate balloons for children under the age of 8 years • • Never put a balloon, or piece of a balloon, in or near the mouth • • Inhaling helium can cause dizziness, nausea, vomiting, loss of consciousness and death • • Under no circumstances inhale helium from a balloon or helium tank • • Always discard broken balloons and ribbon safely • • When handled responsibly balloons pose no threat to health, wildlife or the environment • BALLOON KINGDOM cannot be held responsible for any accident or injury following the mis-use of balloons.
Popping/ exploding balloons:
When ordering popping/exploding balloons please check with your venue that they allow these. To secure the exploding balloon we require to use either an existing hook which may be in the ceiling already for previous decoration. We can also use magnets to attach the balloon to a suitable metal surface. Popping balloons come with a wand which has a very sharp end. The wand should be used for the purpose only of popping the balloon and is not suitable for children to use, The wand is very sharp and not suitable for children. After exploding the balloon please dispose of this in a suitable manner. Balloon kingdom accepts no responsibility for the wand being used for any other reason than popping the balloon. The popping balloon contains confetti and or mini balloons we accept no responsibility if your venue does not clear this up during your function and anyone falls or slips on the confetti or balloons.
Pipe and drape, wall and ceiling drapes and Backdrop terms and conditions
We require a minimum of 3 hours ( wall or ceiling drapes only) 4 hours (wall and ceiling) to set up. The room needs to be ready for us to decorate with no obstructions, due to health and safety no other persons should be in the room whilst we are setting up and only Balloon kingdom staff are to move and take down the equipment, Balloon kingdom accept no responsibility for any damage caused to any persons or venue by any equipment moved by any unauthorised persons. Balloon Kingdom will not be responsible for the misuse of this equipment, it is the hirers responsibility to ensure guests or any other person at the venue do not misuse the equipment and no one tries to swing or pull on the pole system and centre pole for ceiling drapes.. Balloon kingdom accept no responsibility to any damage to venues or persons caused by the misuse of the equipment.. By placing an order with balloon kingdom the hirer accepts these terms and conditions.
Chair cover hire terms and conditions
Payment 1.) Payment: A refundable deposit is required to confirm and hold your chair cover/sash booking any damages or missing items will be deducted from the refundable deposit charged at £5.00 per chair cover and £2.00 per sash and £3.00 per table runner. Full payment will then be due 14 days prior to the event date. Failure to make this payment deadline may result in goods and services not being dispatched or undertaken. Payments can be made by bank transfer, paypal or google wallet.
2. Deposits: Payment of £50 is taken as a deposit, this is paid to hold the stock for your event and also to cover any damages to hired items. The deposit is refundable unless of a cancellation please see (section 5 Cancellation), or if items are damaged when hired please see (section 7 Damage).
2A. Adjustments: Final numbers must be confirmed a minimum of 14 days prior to the booking date in order for adjustments to be made to the final invoice if the quantity change is more than 10. For changes less than 10, a notice period of 14 days will apply. No refunds will be issued after this date. Any increase in numbers will be charged accordingly.The Final balance is due 14 days before the event date.
3. Insurance: It is the hirer’s responsibility to ensure that the hired items are fully covered by either their own insurance or the venues insurance with regard to public liability risks. Balloon kingdom will not be liable with respect to any claims made by any person for the death, personal injury or damage caused by or in conjunction with the hired items from Balloon kingdom including fitting services.
4. Ownership: Goods at all times remain the property of Balloon kingdom.
5. Cancellation: In the event of a cancellation prior to the event the deposit will be retained however no further charges will apply. Exceptions apply only in the case of postponement of the event subject to availability.
6: Access: It is the responsibility of the hirer to ensure that the chairs being covered on the day are set up and ready for fitting by the venue staff at the agreed access time on the booking form.
7. Damage: Standard laundering of hired items is included in the price quoted. This includes removable light stains from food, drink and light scuff marks from shoes.
However, if upon inspection after your event we find that irreversible damage has been caused to our hired items, for example rips, footprints, drawings, cigarette burns, candle wax and excessive stains & scratches etc then this will result in damaged goods being charged at full replacement value. Charges will be made on a ‘per item’ basis from the refundable deposit. The remaining balance after payment for any damage will be returned in full to the hirer within 14 days of replacement. Substitutions cannot be accepted.
8. Shortage: The hirer is responsible for the safe keeping of all hired items from collection through to return to Balloon kingdom. All items must be checked for shortages upon delivery and notified to us the same day, any items notified to us as missing after the day of delivery will be classed as lost by customer and charged as per replacement, it is the responsibility of the customer to notify us. Upon collection/receipt of goods after hire, if any hired items are missing then we will inform you within 7 days. If the missing items are returned within 14 days after the event no charges will be applied. Failure to return the missing items will result in the full replacement fees being charged as per the Replacement Price directly to your card. If payment has been made by another method then you will be sent an invoice to make payment within 7 days.
9. Collection: Balloon kingdom will collect the hired items in the days after the event has taken place from the event location or from a location that has been confirmed in advance. Goods must be ready and available for collection in the sacks/boxes provided at the agreed time. Any failed collections will be charged for accordingly.
10. Returns: If agreed that the hirer will return the hired items, all items must be received at the agreed location by 5pm 2 days after the event unless otherwise stated in writing. Late returns will be charged at £10 per day.
11. Balloon kingdom chair covers will not take any responsibility if sash colours do not match the theme of your wedding, we offer samples of all items and urge you to purchase a sample and check the items before placing an order.
Balloon kingdom, Fairway Avenue, West Drayton, Middlesex, UB7 7AW